INBOUND CHATS CUSTOMER CARE EXECUTIVE (IMMEDIATE HIRING) [Malaysia]

byJobFinderGuide -August 03, 2023

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Professionally Interact with customers via WhatsApp to provide information and assistance
Escalated complaints or requests via Service Requests & Trouble Tickets
Cross-selling of all products and services including all upgrades for product & packages
Achieve productivity standards and goals while maintaining the highest level of customer service
Undertake any other duties as-and-when assigned by the Management
You will be accountable for meeting individual (KPIs) and team goals

REQUIREMENTS:

Minimum Qualification - SPM/O-Level with at least 2 years working experience in customer service. Diploma with 6 months working experience in customer service. Fresh graduate with Degree are encouraged to apply.
Experience in live chat customer service roles is desirable.
Good command of spoken and written English and Bahasa Malaysia
Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused
Customer service skills – Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
Stress tolerance and able to work under pressure
Able to work on public holidays, weekends (ROTATIONAL SHIFT BASIS; 8 AM – 12 AM)
Required to have own transportation arrangement
Able to start immediately

Results Driven, Persistence, Go Getter, Time Management, Matured, People Management

Job Type: Contract

Contract length: 12 months

Salary: RM2,000.00 - RM2,500.00 per month

Allowance: Up to RM200

Shift allowance: RM10/ day for shift 10pm above

Job Types: Full-time, Contract
Contract length: 12 months

Salary: RM2,000.00 - RM2,500.00 per month

Benefits:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

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General Helper