Job Summary:
The Food and Beverage Team Leader is an enthusiastic, engaging culinary guide who interacts with Hotel Burbank guests, ensuring that they have a vibrant, enjoyable dining experience. This position is an ideal fit for a friendly, colorful, and efficient personality—a person who is passionate about excellent service and sharing the excitement of new food and beverage offerings with locals and visitors alike.
Duties and Responsibilities:
- Practice OSHA (Occupational Safety and Health Administration) standards and comply with all company safety policies and procedures.
- Assists in managing the kitchen operations.
- Supervise and direct the staff ensuring that the guest is greeted by the host/cashier/server in the shortest amount of time. Ensures tables are cleared within the shortest possible time.
- Manages human resource responsibilities to include hiring/firing, training, issuing discipline and ensuring proper documentation of all actions taken. Directly responsible for all food & beverage staff scheduling and input into the hotel time keeping system. Properly documents and responds to all Missed Punches, Meal Break Violations and Overtime on a daily basis to the Food & Beverage Director.
- Approve all weekly timesheets/payroll, purchase orders and invoices.
- Responsible for the creation and communication of all restaurant/lounge operating hours
- Assists in creating menus, pricing, specials, and shared budgets for china, glass, silverware and equipment, food costs, monthly expenses.
- Ensures that all food & beverage employees performance is evaluated in a timely manner using the appropriate evaluation forms, disciplinary forms and counseling forms
- Ensures all employees are in full uniform including name badges, grooming standards and are conducting themselves in a professional manner.
- Creates an environment for employees that are aligned with the company culture through constant communication and reinforcement. Develop and implement strategies and practices that support employee engagement. Monitor training of employees to help them achieve higher goals.
- Build strong relationships; Foster trust and cooperation among coworkers, guests and suppliers; develop and sustain personal contact in order to provide mutual benefit. Share information: Provide information so that coworkers understand and can take action.
- Attends food & beverage management meetings, BEO meetings, hotel staff meetings and employee safety meetings. Ensures that representatives from the dining room/lounge attend service lineups and meetings
- Assists the F&B director in creation of budget and projects.
- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Banquets, Maintenance, and Guest Services. Assist sales, catering, and banquet staffs with banquets, parties and other special events
- In conjunction with F&B management team, assist in maintaining a high level of service principles in accordance with established standards
- Develop and implement creative strategies to increase revenues and average check amounts
- Develop and ensure effective shift change strategies daily ensuring information flow between kitchen, dining room, banquet service and lounge operations.
- Assists in ensuring overall guest satisfaction and with the direction of the F&B director follow-up with guests and/or employees to include constant monitoring of guest satisfaction surveys, comment cards, emails, online reviews, letters and phone calls.
- Oversee dining reservation waves for each outlet and communication with reservations and front desk on pricing, menus, specials and packages.
- Perform and oversee administrative responsibilities to include, but not limited to cash accountability and cash management, inventory control, payroll and personnel procedures
- Plan, coordinate and implement special events and holiday functions
- Ensure all staff are properly trained on quality and service standards and have the tools and equipment needed to effectively carry out their job functions.
- Monitor food and beverage sales and costs, and departmental profitability, against goals within assigned areas of the food and beverage department.
- Book entertainment and process invoices/payments
- Track all outlet expenses and maintain checkbook accounting systems.
- Monitor and maintain procedures to (1) ensure the security and proper storage of food and beverage products, inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) minimize waste and pilferage.
- Ensure that all food and beverage equipment, including but not limited to sinks, hoods, coolers, freezers, etc., are in proper operating condition and are cleaned on a regular basis. Ensure that all food and beverage facilities including banquet/convention space are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify Engineering immediately of any maintenance and repair needs.
- Conduct inventory according to established procedures and timeframes as assigned. Assist with determining minimum and maximum stocks for all food, beverage, material, and equipment.
- Assist with the development and implementation of local food and beverage marketing programs for the hotel; support system-wide food and beverage marketing programs and promotions. May participate in menu design and concepts with the Director of Food and Beverage.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Lead all F&B training to include Food Safety, Food Handlers, TIPS, Micros, cash handling and front of the house service training.
- Ensures that all F&B areas are received and inspected in a timely manner and are in compliance with brand standards.
- Ensures that high standards of sanitation, cleanliness and safety are maintained throughout all food & beverage areas. Inspect the cleanliness of the floors and all stations. Maintain and strictly abide by proper storage procedures and state sanitation and health regulations. Notify the Maintenance Department of any needed repairs. Monitors daily hygiene and work practices in both service and production. Ensures compliance with all local, state and federal health and sanitation requirements.
- Ensures compliance with all mandated local and state fire requirements.
- Perform any other reasonably assigned tasks by senior management
- Interact with outside contacts:
- Guests – to ensure their total satisfaction
- Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
- Regulatory agencies – regarding safety and compliance matters
- Other contacts as needed (professional organizations, community groups, local media
- Host Team Member F &B Responsibilities: to be able to step in and assist with Host Team Member responsibilities as needed.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Restaurant type:
- Bar
- Café
- Casual dining restaurant
- Fast casual restaurant
- Quick service & fast food restaurant
Shift:
- 8 hour shift
Weekly day range:
- Weekend availability
Ability to commute/relocate:
- Burbank, CA 91502: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
